Welcome to the Shimano Product Support Forum!

Have a question regarding an existing Shimano product? Talk directly to an official representative from Shimano!
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Manufacturer Support
Manufacturer Support
Posts: 4844
Joined: Thu Jun 28, 2007 10:44 am

Welcome to the Shimano Product Support Forum!

Postby Bantam1 » Thu Jun 28, 2007 3:56 pm

I want to thank the fine people at Tackle Tour for allowing us to do this! We have ventured into the web as an avenue to provide even more customer support. This is a great board and you do a great job. It just seemed natural to link up with TT and extend our support to the members on this board.

My name is Dan Thorburn and I am the Product Support Specialist for Shimano American Corp. I have been with the company for about 4 1/2 years now. I started working in the reel repair department where I spent a little over 3 years servicing and repairing thousands of reels. Some of you may have met me at one point or another at Fishing shows across the country or possibly at a local dealer.

My job now is to provide support to our customers via email, internet, local seminars or any other means to provide you with the support that you would expect from Shimano. I have a vast knowledge of our reels inside and out (including some SIC products). I will help everyone as best as I possibly can. Feel free to ask anything or post both positive and negative comments on here.

I am not a salesman, I am a fisherman just like all of you. I will not try and sell you anything on this board. I will post new product information and make recommendations on what rods/reels to use if I am asked. I will not bash any competitors products on this board either. The industry is too small and there are a lot of great products on the market.

So lets keep things civil and have a good time doing so.

Elite Angler
Elite Angler
Posts: 291
Joined: Fri Aug 23, 2013 12:08 am

Re: Welcome to the Shimano Product Support Forum!

Postby metanium » Tue May 20, 2014 8:13 am

Thanks for all of the great information you provide Dan!

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