My name is Dan Thorburn and I am the Product Support Specialist for Shimano American Corp. I have been with the company for about 4 1/2 years now. I started working in the reel repair department where I spent a little over 3 years servicing and repairing thousands of reels. Some of you may have met me at one point or another at Fishing shows across the country or possibly at a local dealer.
My job now is to provide support to our customers via email, internet, local seminars or any other means to provide you with the support that you would expect from Shimano. I have a vast knowledge of our reels inside and out (including some SIC products). I will help everyone as best as I possibly can. Feel free to ask anything or post both positive and negative comments on here.
I am not a salesman, I am a fisherman just like all of you. I will not try and sell you anything on this board. I will post new product information and make recommendations on what rods/reels to use if I am asked. I will not bash any competitors products on this board either. The industry is too small and there are a lot of great products on the market.
So lets keep things civil and have a good time doing so.