TackleTour

They are a small company that have mega sale to stimulate business and maybe need to get cash for whatever reason. The wait times are long but, worth it. Quality products and some sick deals. 65 percent off!!!. For me, it's worth the wait.

They also plan to expand as well. They have 1 customer service rep for Edge Rods and North Fork Composites. She is very nice and working as hard as she can to get to the hundreds of inquiries she gets a day.

Hopefully they get it together because I feel bad blaming their customer service person. She can only work with what she got.

Winstondry wrote:Hey there ‘Nut,

Which model were you looking to get from them? I had a similar experience last October with an online order, many many calls and emails exchanged before I finally received the rod sometime mid January. I’ve since acquired a number of Black Widows, perhaps I have one you’re looking for.

821 Either BW or FS

Hobie-Wan Kenobi wrote:They are a small company that have mega sale to stimulate business and maybe need to get cash for whatever reason. The wait times are long but, worth it. Quality products and some sick deals. 65 percent off!!!. For me, it's worth the wait.

They also plan to expand as well. They have 1 customer service rep for Edge Rods and North Fork Composites. She is very nice and working as hard as she can to get to the hundreds of inquiries she gets a day.

Hopefully they get it together because I feel bad blaming their customer service person. She can only work with what she got.

At the time i ordered the rod their site said 3-5 weeks. I started calling at 5 weeks-first call "its 1-2 weeks out" second call- "it was never put on the production order call back next week" third call "will talk with production and call you back. Never heard from them again.
Messaged them on facebook "your rod will ship this week" 2 weeks later nothing. Cancelled the order yesterday and heard back right away that refund will be done.
I run my own business also and do what i say- Anything less is not acceptable.

My name is Jon Bonynge and i approve of this gripe!

1nutinthewater wrote:

Winstondry wrote:Hey there ‘Nut,

Which model were you looking to get from them? I had a similar experience last October with an online order, many many calls and emails exchanged before I finally received the rod sometime mid January. I’ve since acquired a number of Black Widows, perhaps I have one you’re looking for.

821 Either BW or FS

Not familiar with that model, hence I don’t have it.

Just found it. I only have bass rods.

Winstondry wrote:Just found it. I only have bass rods.

Thanks for lookng! HSR821- Salmon/steel head rod.
Whats a bass?