Kudos to shimano

[antoniolopez944]

I am not loyal to one brand of reels people always talk about how great shimano customer service is. I bought a core 101mg from tackle warehouse and when it arrived it was sealed but the oil was missing I called shimano and they said that sometimes they forget to put the oil in the box. He asked for my address and sent the oil free of charge now that's customer service. Might join the shimano bandwagon but first I have to get a zillion type R

[John Puckett]

Shimano has always taken care of me when I've had a problem. GLoomis on the other hand....

This is a big part of my reasoning to continue to support their brand. That and I truly do enjoy fishing their gear.

[QUAKEnSHAKE]

I am not loyal to one brand of reels people always talk about how great shimano customer service is. I bought a core 101mg from tackle warehouse and when it arrived it was sealed but the oil was missing I called shimano and they said that sometimes they forget to put the oil in the box. He asked for my address and sent the oil free of charge now that's customer service. Might join the shimano bandwagon but first I have to get a zillion type R

I got a 50mg7 and no oil as well. No big deal though use another brand as is.

I just placed an order for knobs, washers($2) and side plate and she gave me the washers free.

[teamdaiwa5]

Shimano has always taken care of me when I've had a problem. GLoomis on the other hand.....

Very very true. They are owned by the same, but operate COMPLETELY differently.