TackleTour

Last Christmas I bought two of the Team Lew's Pro TLP1SH baitcasters. I love the reels.
I had the handle on one of them break today.
On a hookset, the handle on the side with the knob that I was holding for the hookset broke.
Has anyone else had this happen?

No but I haven't fish my lews too much. Nor have I read this happening to anyone else. Have you contact lews?

Not yet. Tackle Warehouse is where I bought it, so I contacted them first.
They said send them the reel and they'll replace it.
They are a class act.

That's grade A customer service

Someone on Western Bass suggested I contact Lew's directly, and that they would send me a replacement handle.
I'll let you know how that works out.

the service manager at lew's—rick—is outstanding...i emailed him once about a minor issue (setting the brakes on the BB1)...he even gave me his personal cell phone number in case i had a question for him while i was on the water! in fact, everyone i've talked to lew's is nice.

That's encouraging. I've emailed Lew's, and am waiting to hear back.
Ideally they will send me a replacement handle outright. If they want me to send back the broken handle, no problem.
If they want me to send them the whole reel for a swap, I'd rather do that with Tackle Warehouse, who have already offered to do that.
A handle is a lot cheaper to mail than a reel.

I wouldn't doubt it mark. Lews have outstanding customer service.

Fingers crossed!

I just got off the phone with Lew's, and they are sending me a new handle, free. Plus they are upgrading it to the 85mm handle that comes on the newer Pro series. I guess they have had issues with this handle before.
Great customer service.
Thank you Alison.

mark poulson wrote:I just got off the phone with Lew's, and they are sending me a new handle, free. Plus they are upgrading it to the 85mm handle that comes on the newer Pro series. I guess they have had issues with this handle before.
Great customer service.
Thank you Alison.

another reason for them to update the Lew's TP. I want to see a TP 2 with speedcast braking system (bb1 pro's braking system), and a stronger handle.

I haven't seen the updated Pro yet, so I don't know if the brakes are the same as the BB1, but I like the brakes on the reels I bought.

mark poulson wrote:I haven't seen the updated Pro yet, so I don't know if the brakes are the same as the BB1, but I like the brakes on the reels I bought.

It hasn't been updated at all, but I think they should plan an update for the reel.

The equipment I have now is so good, I can't see me upgrading any time soon, unless someone is giving those reels away.

kingkong wrote:I wouldn't doubt it mark. Lews have outstanding customer service.

They'll have to prove it to me...I am still waiting for them to measure the length inside the "bend/bow" of the 95mm Lew's BB1 Pro Speed Spool carbon handle. Apparently, the rep says that it "will not" fit any reel without a bent drag star (in this case an old school Daiwa straight drag star).

Which is incorrect.

Glad they took care of you and upgraded!