Folks, I understand how the original poster feels. Having said that... I feel that it is poor taste for TT to sticky a thread that slams a vendor.
To the original poster - I agree, it was misleading. Point taken. Did you ask if you could return it? I pasted in the policy from the website at the bottom of this post. You knew you had to pay shipping, correct? The shipping charge is indicated on the checkout page. I heard on RBO that the MH filler was Elmers. So I ran downtown to buy some. It took three stores before I found it. Not always so easy. I probably burned $5 is gas.
I see that MH now shows a picture of the cork filler, clearly identifying it as Elmers Wood Filler. So that's been fixed. Progress.
I have ordered from numerous vendors. One that is recommended by some on TT has given me fits! Forgot items, won't return emails and calls, etc. I just buy somewhere else - I don't take it online. Keep in mind that those are human beings working at these places. They have bad days, and they screw up. The trouble is, when they do, everyone on the internet forums hears about it. I would challenge you to find an online dealer with a nicer website and better inventory than MH, and no, I am not affiliated with them in any way.
FYI - I have returned two blanks that just didn't work out for me. Both were high dollar blanks. No restocking fee. I had one customer rod fail that was built on a MH blank. I sent several pictures. I received emails from two different MH staff people, and both of them apologized for my situation. They put a replacement in the mail that I received 4 days later - no charge of course.
If Mud Hole did not honor the policies on the website, then you have a valid complaint.
Chuck Mills
Woodsmen Rods
From Mud Hole site:
100% SATISFACTION GUARANTEE
We personally guarantee that all the items we sell will meet with your personal satisfaction. If for any reason you are not fully satisfied with your purchase, please call us within seven day of receipt to receive a return merchandise authorization number (RMA) and return your products to us in their original condition and a full refund will be issued. Click here to learn more about requesting a return.
RETURN POLICY
If for any reason you are not satisfied with your purchase, you may return the item to us within 30 days. Returns may be requested by emailing our returns department at
returns@mudhole.com or by phone at (407) 447-7637. You will be provided with a return merchandise authorization (RMA) number and instructions for sending the product(s) back to us. Please have the Invoice number available. Please note the following:
Mud Hole Custom Tackle reserves its right to charge a 10% restocking fee on all returns.
To obtain the RMA number, please provide us with the invoice number and reason for the return.
Once you receive a return authorization you may return unused items in the original box with all accessories within 7 days for an exchange or refund.
Mud Hole Custom Tackle will not accept returned merchandise without a return authorization (RMA) number. This number must be posted in a conspicuous place on the outside of the package.
Merchandise must include a copy of your invoice or packing slip. Defective merchandise should be returned directly to the manufacturer under their return policy.
Shipping and handling is non-refundable.
Please allow up to 2 weeks for credit for returned items.
Shipping for returned merchandise must be prepaid by the customer
Books, videos and software sales are final.
Special orders may not be returned.
Damaged Packages - If the package was damaged in shipping refuse shipment or make sure the driver notes the damage on the delivery ticket. Save all original damaged packaging material and merchandise for the carrier to inspect.