Ulterra i-pilot link FOB
Posted: Sun Jun 11, 2023 6:01 pm
After 2 shoulder surgeries and an ankle fusion, I bought an ULTERRA (2018). Deal closer was the I-pilot link FOB. I could operate the trolling motor from any where on or off the boat. System worked great until this year. I was set to go out for the first time. On a check out before launching, found the FOB was dead. Plugged FOB in to charge and nothing. Bought a new battery & charger cable(was recommended) and still nothing. OK…now the rub: Called Minn Kota tech support and asked for assistance. Tech support said FOB was over 2 years old and out of warranty. Further he stated that “We throw them away and send you a new one, but since yours is over 2 years old, you’ll have to buy a replacement ($350+). I found this a bit unsettling. I called customer service, explained my situation and said “It’s fisherman like me who buy YOUR product. Customer service responded with a terse, “ Out of warranty, nothing we can do.”. My apologies for venting.
Any suggestions on resurrecting the FOB….other than buying replacement? FOB has never been dunked, dropped, or abused. I hate to throw in the towel, especially after what I paid for the system. I just expect more from Minn Kota.
Thank for your thoughts and time.
John (Dexter)
Any suggestions on resurrecting the FOB….other than buying replacement? FOB has never been dunked, dropped, or abused. I hate to throw in the towel, especially after what I paid for the system. I just expect more from Minn Kota.
Thank for your thoughts and time.
John (Dexter)