Daiwa Cielo

The Way · Post by **The Way** » Tue Jun 10, 2014 1:35 am

I had an old Cielo with the SVF graphite, was one of my favorite rods (7'0" HF). While doing some pitching/flipping on the Mississippi had a tip snap on a hookset

. Stuff happens - Im not upset (I was fishing a club derby, the drag was locked down fully, and my hookset was aggressive as the fish actually startled me). I looked the rod up and found that they were offered with a lifetime warranty - and while I still have to find my reciept (Might have to call TW and pray they still have on file) I was wondering what address should I email at Daiwa? Sent something to admail@daiwa.com yesterday morning, and havent gotten a response (this was before i even realized there was a warranty). Was this the right channel?

toddmc · Post by **toddmc** » Wed Jun 11, 2014 1:47 am

I have that same old rod and I love it also. It is an amazing heavy casting jig rod. I'm not a big fan of e-mail. I would find my receit and call Daiwa. They will take care of you.

The Way · Post by **The Way** » Wed Jun 11, 2014 2:11 am

Fair enough - i do have the receipt. Tried another email today, if i don't get a response here by my lunch hour I'll call. I doubt i'll be able to get another one of those, sadly - so if you ever want to part with yours, let me know. I'll buy.

The Way · Post by **The Way** » Wed Jun 11, 2014 4:19 am

Well, I called and they advised me to send it back. I pointed out that the new series and the old have nothing in common, and its much closer in blank to the compile-x - we'll see what comes back in the tube. I hate to be that way - but they've discontinued everything in that price range really.

The Way · Post by **The Way** » Thu Jun 12, 2014 12:56 am

Its headed back - i'll let everyone know what they do with it. All one of you who are listening. hah!

PaBass75 · Post by **PaBass75** » Thu Jun 12, 2014 7:31 am

I'm interested in what's gonna be coming back to you in that rod tube..

I've got two first gen Cielos, the 7'H and 6'6"MH. The 7' is a fantastic big jig/worm rod, the 6'6 is my favorite squarebill rod and gets a lot of use.. Maybe I should retire em before anything bad happens.. Good luck and let us know how they handle it.

jamesdta · Post by **jamesdta** » Thu Jun 12, 2014 9:01 pm

Are these the Cielo your talking about ?

http://www.daiwa.com/Rod/detail.aspx?ID=186

The Way · Post by **The Way** » Thu Jun 12, 2014 11:06 pm

Yes they are. Ive yet to use a rod I enjoyed more than the 7' heavy.

Im curious to see what comes back as well. I requested a phone call before they ship me anything.

PaBass, if you ever want to part with the two you have, please let me know.

jigapig · Post by **jigapig** » Sat Jun 14, 2014 4:06 pm

I am also very interested to see what you get back. I have a brand new casting 6',9" I think? Cielo super titanium tip drop shot rod. I was always going to use it for wacky worms. I enjoy just taking it out of the tube and admiring it. The new cielo rods are not even close to the predecessor.

The Way · Post by **The Way** » Thu Jun 26, 2014 4:04 am

Well, Its nearly two weeks, and no rod (or call) from Daiwa. Hopefully i'll hear from them tomorrow, or i'll be making a call myself.

RMCatchNrelease · Post by **RMCatchNrelease** » Sat Jun 28, 2014 7:57 am

I've been watching this thread...I would love to see how Daiwa handles this situation.

This is a huge problem with watering down a great product line.

Daiwa · Post by **Daiwa** » Mon Jun 30, 2014 6:28 am

Hi,

I do apologize you haven't heard anything about your rod. If you can please email me at tobyb@daiwa.com with all of your contact information, address and phone number and I will look into this and contact you with information on your rod. I do apologize for any inconvenience this has caused.

The Way · Post by **The Way** » Wed Jul 02, 2014 12:41 am

Email sent. Thanks Toby!

toddmc · Post by **toddmc** » Wed Jul 02, 2014 3:20 am

You have to be patient because things don't happen overnight in the big business world. I had to wait five months for a warrantied Dobyns rod when he shifted production from China to South Korea. Did Daiwa tell you what they would be sending you for a replacement?

RMCatchNrelease · Post by **RMCatchNrelease** » Sun Jul 06, 2014 3:25 am

toddmc wrote:You have to be patient because things don't happen overnight in the big business world. I had to wait five months for a warrantied Dobyns rod when he shifted production from China to South Korea. Did Daiwa tell you what they would be sending you for a replacement?

I for one would find a five month wait time to be unacceptable. If you think that is how other companies do business, you are missing out on much better products and services.

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