Concept KP issue ...

[Real Pudd legend]

I recently purchased a concept kp from tackle warehouse ,it looks great and sounds pretty nice but I have encountered two issues with the reel . First off , the casting is pretty nice but it seems really finicky . I had to put the brakes to 5 just so I wouldn't backlash but I would lose distance as well... Not sure If this is normal . Secondly I have this weird intermittent clicking noise when I'm making a faster overhead cast, as if possibly the clutch is not engaging to its fullest . It feels like it's is though ... So far I don't now what to think but it's a new reel and I was hoping for a lot more .... Being a Shimano and Daiwa user occasionally I might run into a reel with issues but very rare . I wanted to give 13 fishing a chance but my feelings are mixed . If anyone can shed some light it would be greatly appreciated . Thankyoy

[13Fishing]

Please send your reel in to our warranty center so we can take a look and get your reel perfect. You should not experience either problem you are encountering. Let our customer Service team take care of you!

800-508-6013

Matt
13 Fishing

[Real Pudd legend]

Thanks Matt it will get out to you , I'm sure it's something simple with the thumb bad being sticky

[13Fishing]

Sounds good, we will get you turned around quickly. Typical Warranty Service turn around once it arrives is only 1-2 days.

Matt
13 Fishing