Rod broken on arrival
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Rod broken on arrival
Hey guys, I bought a rod from american legacy fishing and it came in a completely flat tube. Do you think they will do anything about it? Poor nrx+
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- Elite Angler
- Posts: 442
- Joined: Tue Apr 09, 2013 12:47 pm
- Location: St. Louis, MO
Re: Rod broken on arrival
I had a rod come broken from them once and they quickly issued a refund. Shoot them an email and also call. Take several pictures so they can provide them to the shipper when making a claim
Re: Rod broken on arrival
How is this even a question? If they don't send you a replacement, contact your bank or paypal and get your money back. A rod you spent hundreds of dollars on is not supposed to be flatened.
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Re: Rod broken on arrival
I hope they can just send a replacement, not really wanting a refund
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Re: Rod broken on arrival
I never experienced a broken rod from mail before (
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Re: Rod broken on arrival
The rod blank is literally flattened...
Re: Rod broken on arrival
Any pictures?
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Re: Rod broken on arrival
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Re: Rod broken on arrival
Pretty heated at fed ex
Re: Rod broken on arrival
They once delivered me a flattened rod as well.
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Re: Rod broken on arrival
- Thunderblack1984
- Elite Angler
- Posts: 665
- Joined: Fri Oct 11, 2019 6:41 am
Re: Rod broken on arrival
ALF is a great company and they will send you a new one for sure. Just email them! I even had a PVC tube smashed recently by USPS. Not sure what the heck they do to these tubes but seems like its on purpose. Fed Ex has its issues too. ALF will have insured it.
Philippians 4:6
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- Elite Angler
- Posts: 200
- Joined: Fri Dec 30, 2016 3:52 pm
Re: Rod broken on arrival
My tube looks like it got rolled in a roller or ran over by a truck
Re: Rod broken on arrival
Just had the same thing happen as well. I also bought the rod from American Legacy. The were great. Shipping me a replacement and sent a return label for the broken rod. I don't think you will have any issues with ALF
Re: Rod broken on arrival
It was a used rod, so they just sent a refund.Salty Parrot wrote: ↑Thu Sep 09, 2021 6:13 amDid the company you buy it from resend you another one?