Daiwa Customer Service
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- Elite Angler
- Posts: 668
- Joined: Tue Mar 20, 2012 4:20 pm
Daiwa Customer Service
I was doing spring maintenance on a few reels and lost some small parts like bearing retaining clips being careless (I had a few beers). I called Daiwa this morning and they're sending them to me for free. I thought I would post this to show the kind of factory support you get from them. The reels were an Exist LT and Certate LT.
- Thunderblack1984
- Elite Angler
- Posts: 665
- Joined: Fri Oct 11, 2019 6:41 am
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- Elite Angler
- Posts: 668
- Joined: Tue Mar 20, 2012 4:20 pm
Re: Daiwa Customer Service
Probably true lol
Re: Daiwa Customer Service
I wish they could send me a gear set or two
Re: Daiwa Customer Service
I've had good experiences with Daiwa Customer Service as well. I called one time to buy a spool for the color. Got bounced around to a couple geo's, and someone helped me buy it. It was awesome. Took some time, but I like colors.
Re: Daiwa Customer Service
They have always been friendly to me and sent me minor parts for free. Something I've never gotten from Shimano, especially the friendly part.
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- Elite Angler
- Posts: 472
- Joined: Mon Jan 03, 2005 11:02 pm
- Location: Twin Cities, MN
Re: Daiwa Customer Service
I sent an email and never got a response. I think I’m gonna call them.
Re: Daiwa Customer Service
They're great on the phone, just make sure you have the part numbers you need handy because that's how orders are placed. Warning, they will put your package on a donkey, slap it on the ass and tell it to find you. I've never waited less than 2 weeks from a parts order from Daiwa USA. Closer to 3 weeks is the norm. They ship FedEx Smartpost, so it will tour the lower 48 before magically appearing.
Re: Daiwa Customer Service
tincanary wrote: ↑Fri Mar 03, 2023 9:05 pmThey're great on the phone, just make sure you have the part numbers you need handy because that's how orders are placed. Warning, they will put your package on a donkey, slap it on the ass and tell it to find you. I've never waited less than 2 weeks from a parts order from Daiwa USA. Closer to 3 weeks is the norm. They ship FedEx Smartpost, so it will tour the lower 48 before magically appearing.
That's funny schite right thar.
"It is like a finger pointing away to the Moon...don't concentrate on the finger, or you will miss all of that heavenly glory."
Re: Daiwa Customer Service
I've gotten quite a few small bushings or clips from Shimano for free over the years--I'm surprised that you ran into this!
Re: Daiwa Customer Service
Accidentally twisted the stripper guide on my beloved ML Ardito. Emailed them and they sent me a brand new rod. Excellent experience.